Terms and Agreements
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Risk Warning |
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This notice is provided to you in compliance with FSA requirements because you are proposing to undertake dealings in financial instruments
in the form of spread bets with a firm which is carrying on investment business as a financial bookmaker.
Click here to view the full risk warning.
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Order Execution Policy |
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Click here to view our Order Execution Policy which aims to ensure reasonable steps are taken
to obtain the best possible results for our clients.
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Data Protection
Capital Spreads may process information relating to you (including personal data as defined under
the Data Protection Act 1998), including holding such information in a manual format or electronic database, in order to satisfy any
contractual, regulatory or statutory requirements we may have. Unless we receive specific written instructions to the contrary, by
providing this information you agree that we may process this information in order to fulfill such obligations.
Treating Customers Fairly
LCG has a strong customer focus. Our customers are our most valuable asset and our aim is to ensure that you receive a friendly, robust,
reliable and great value service. As a part of our overall approach we are fully committed to treating our customers fairly and as such we
endeavour to meet your expectations of high quality service in the following ways;
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We work hard to understand the needs of our customers, to keep you fully informed and to do so at all times in a clear and fair manner
that is unambiguous and which is never misleading. We endeavour to ensure that you understand and are reminded of the risks associated
with our trading products and to ensure suitability of our clients where product and risk information remains at all times clear and prominent.
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We will continue to provide the very best educational products and a constantly evolving live trading product that meets your needs and does
so in a highly cost effective manner including the uninterrupted provision of highly competitive spreads and the continued availability of
effective and easily understood risk management facilities.
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We will always respond in a timely manner to our customers’ and prospective customers’ questions and queries and promptly address any issues or
concerns. All customer complaints will be dealt with and escalated as appropriate and as required by us in order to meet our obligations to you
and our Regulator (the UK Financial Services Authority).
Complaints Procedure
Any query or dispute in respect of any trade or conversation, together with details of the time and date of the trade or conversation must be
communicated to London Capital Group Ltd as soon as you become aware of it If the dispute or complaint is not satisfactorily resolved it should be
referred, again with all details, to the Customer Support of London Capital Group and, if not then resolved to your satisfaction, it should be further
referred to the Compliance Officer of London Capital Group compliance@londoncapitalgroup.com.
Should you be in any way dissatisfied with the final resolution of any dispute you have the right to refer the matter to the Financial Ombudsman Service (FOS)
www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm.
The matter should be referred to the Ombudsman within six months of the Compliance Officer’s final resolution of the dispute.