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Terms and Agreements

Spread betting Terms and Conditions     Trading on your spread betting account is subject to your acceptance of our Terms and Conditions and other statements and notices which form our customer agreement with you. Click here to view Risk Warning     This notice is provided to you in compliance with FSA requirements because you are proposing to undertake dealings in financial instruments in the form of spread bets with a firm which is carrying on investment business as a financial bookmaker. Click here to view the full risk warning. Order Execution Policy   Click here to view our Order Execution Policy which aims to ensure reasonable steps are taken to obtain the best possible results for our clients. Treating Customers Fairly     Click here to read about our commitment to treating our customers fairly.

Privacy Policy     Click here to view our policy governing how we manage the personal information that we hold. Conflicts of Interest Policy   Click here to view a summary of the policy we maintain in order to manage conflicts of interest. Data Protection Act     We will comply with obligations imposed on us by applicable Data Protection legislation including the UK Data Protection Act 1998. Other Information     Short Selling Ban Information Complaints Procedure Glossary of terms

Data Protection

Capital Spreads may process information relating to you (including personal data as defined under the Data Protection Act 1998), including holding such information in a manual format or electronic database, in order to satisfy any contractual, regulatory or statutory requirements we may have. Unless we receive specific written instructions to the contrary, by providing this information you agree that we may process this information in order to fulfill such obligations.

Treating Customers Fairly

LCG has a strong customer focus. Our customers are our most valuable asset and our aim is to ensure that you receive a friendly, robust, reliable and great value service. As a part of our overall approach we are fully committed to treating our customers fairly and as such we endeavour to meet your expectations of high quality service in the following ways;

• We work hard to understand the needs of our customers, to keep you fully informed and to do so at all times in a clear and fair manner that is unambiguous and which is never misleading. We endeavour to ensure that you understand and are reminded of the risks associated with our trading products and to ensure suitability of our clients where product and risk information remains at all times clear and prominent.
• We will continue to provide the very best educational products and a constantly evolving live trading product that meets your needs and does so in a highly cost effective manner including the uninterrupted provision of highly competitive spreads and the continued availability of effective and easily understood risk management facilities.
• We will always respond in a timely manner to our customers’ and prospective customers’ questions and queries and promptly address any issues or concerns. All customer complaints will be dealt with and escalated as appropriate and as required by us in order to meet our obligations to you and our Regulator (the UK Financial Services Authority).

Complaints Procedure

Any query or dispute in respect of any trade or conversation, together with details of the time and date of the trade or conversation must be communicated to London Capital Group Ltd as soon as you become aware of it If the dispute or complaint is not satisfactorily resolved it should be referred, again with all details, to the Customer Support of London Capital Group and, if not then resolved to your satisfaction, it should be further referred to the Compliance Officer of London Capital Group compliance@londoncapitalgroup.com. Should you be in any way dissatisfied with the final resolution of any dispute you have the right to refer the matter to the Financial Ombudsman Service (FOS) www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm. The matter should be referred to the Ombudsman within six months of the Compliance Officer’s final resolution of the dispute.