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Funding Your Account
How much do I need to deposit?
We do not require you to deposit funds into your account until you wish to trade.
To calculate the minimum deposit required to open
a bet, you will need to review the Minimum IMR information,
which can be found on the Product Information ticket
linked to each product. Please look at the Managing
Account section of this document for more specific
details on how to calculate your minimum deposit,
or refer to the online User Manual.
For binary betting you will need to have available
funds equal to your stake multiplied by the difference
between where you buy or sell and the settlement which
may be 0 or 100 depending on the nature of your bet
. Please see the binary bet explanation page for more
details, this can be accessed from the Capital Spreads
home page.
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Depositing Funds
You can credit your account in a variety of ways
which are detailed below. Please note that due to
money laundering regulations enforced by the Financial
Services Authority, we are unable to accept funds
from any other source than the account holders own
funds.
Deposit money by Debit/Credit card
You can deposit funds securely online or by telephone
using a debit or credit card. There is a 2% charge
for payments made by credit card. If you did not register
a card when you opened your account, you can do so
by clicking the Credit My Account button and then
Add Card. Alternatively, you can call the Customer
Support team on +44 (0)20 7456 7020.
We accept all major debit and credit cards. We do not accept American express and some International visa Electron cards.
As a credit card customer you should be aware of
changes to the way some credit card companies charge
for online betting transactions. Gambling transactions,
which have until now been treated in the same way
as any other purchase, will be treated as cash advances
by some credit card companies. Cash advances are usually
subject to a higher rate of interest than standard
transactions, so you should check the terms and conditions
of your card carefully
Deposit money via Bank Transfer
You can deposit funds directly into our bank account
- please ensure you use your full name and Capital
Spreads account number as a reference. Please note
that due to money laundering regulations, we cannot
accept cash deposited into our bank account. Any funds
credited in this way will not be added to your spreadbetting
account and could result in significant delays on
any refund. Please be aware that large deposits of
cash into our accounts by any client may generate
an enquiry to the relevant authorities.
Our bank accounts are held at Barclays Bank, 54 Lombard
Street, London EC3. The details of our bank accounts
are below:
To make a Deposit :
All Currencies share the following details:
Account Name: London Capital Group T/as Capital Spreads
Swift Code: BARCGB22
Sort Code: 20-77-67
Please check the grid below for the relevant account
number and IBAN.
| Deposit Currency |
Account Number: |
IBAN: |
| Sterling |
70721778 |
GB40 BARC 2077 6770 7217 78 |
| Euros |
69703833 |
GB90 BARC 2077 6769 7038 33 |
| US Dollars |
75872800 |
GB76 BARC 2077 6775 8728 00 |
| Norwegian Kroner |
79371277 |
GB88 BARC 2077 6779 3712 77 |
| Swedish Kroner |
57189400 |
GB78 BARC 2077 6757 1894 00 |
| Danish Kroner |
48500722 |
GB78 BARC 2077 6748 5007 22 |
Deposit Funds via cheque
Please make your cheque payable to Capital Spreads
and send it to Capital Spreads , 4th Floor, 12 Appold
Street, London EC2A 2AW. We will not credit your account
until your cheque has cleared.
Unfortunately, we cannot accept banker’s drafts.
If you are going to deposit funds using a building
society cheque and it does not have your name on the
cheque, we will need to see a receipt stamped by the
building society to say that the money from that cheque
came from an account in your name.
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How do I arrange a refund
If you would like a refund from your Capital Spreads
account, please call us or email us advising us of
the amount you wish to receive and confirming the
last 4 digits of the card you would like us to refund.
As stated above in the depositing funds section,
we are regulated by the FSA so any funds deposited
must go back to the original source. For example,
if you deposited funds using a card we would transfer
your funds back to this card. It can take up to 3
- 5 working days for the funds to appear in your account.
Please note that MasterCard do not accept refunds
from gaming organisations. If you deposit funds using
a MasterCard we will make refunds to a bank account
in your name, or to the default bank account details
registered on your spread betting account. It is possible
that we may require proof of your Bank Account details
to establish that the account is in your name. This
should be in the form of an original bank statement
dated within the last three months. The statement
should include your name, account number and, for
international clients, an IBAN or Swift Code. We may
also need sight of the card in question via faxed
or scanned documentation.
If you are an international customer and you have
used a MasterCard to credit your account there is
a charge for refunds under £1000.00. For UK
customers we would refund your money via BACS and
this will take three working days with no charge.
Please note that due to transaction costs, Capital Spreads
reserve the right to refuse any refund under £50.00 (or the equivalent currency amount) unless you are closing your account. Please bare this in mind when requesting a refund.
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Making a Bet
For guidance on how to make your spread bets and/or
binary bets using the
Capital Spreads
online trading platform, please use our online User
Manual.
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How do I place a trade/make a bet?
Capital Spreads
provides a variety of products to trade on between
the hours of 07:00am until 21.15pm (London local time).
You can make your spread bets online or by telephone
and binary bets can be placed online only.
For guidance on how to make your spread bets using the Capital Spreads
online trading platform, please use our online User Manual.
If you wish to trade by telephone, our dealing line
is
+44 (0)20 7456 7010
. If you have any problems or questions, you can call
our Customer Support team on +44 (0)20 7456 7020.
Please refer to our Product Information sheets for
specific trading hours of individual products.
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Will I be trading/betting on the prices I see online?
Once you’ve clicked the Trade button you will be offered the option to buy or sell. Once you have made your bet, it will be processed immediately. You should receive confirmation within a couple of seconds, or you will receive a message informing you that you bet has been declined. If the bet is declined, the reason why will also be displayed.
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What hours can I trade?
Spread betting
We are open for trading from 07:00am until 21:15pm,
Monday to Friday. You can find details of the trading
hours for individual products if you click on the
“I” information button to the right of
each product or you can find a full, detailed list
of all contract specifications if you click here:
Product
Specifications
Binary betting
Binary betting is only available from 8:00am until
16:30pm, Monday to Friday and Customer Support is
by email only.
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What products do you offer?
We offer a full range of products including Indices, shares, commodities, currencies, bonds and interest rates. You can find full details of the products we offer if you click here: Product Specifications
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'24 hour' Trading
If a market is open for ‘24 hour’ trading
this will affect all orders attached to that market.
Markets open after London Capital Group’s normal
hours of business (Mon-Fri 07:00-21:00)
may be offered on a wider spread than that available
in the normal trading hours.
If a 24 hr market is not available for trading for
whatever reason clients will not be able to add ‘new’
or amend ‘existing’ orders. If a 24-hour
market is not available to trade for whatever reason
any orders, which may have been eligible for activation,
had the market been open will NOT be filled unless
they are still subject to activation upon reopening
of the market. If the order is still subject to activation
they will be filled at the first available quote on
our platform upon reopening of the market.
If a market is unavailable for trading clients will
be unable to make any trades in that market until
such time as the market reopens.
‘24 hour trading’ may not, in fact, mean
the whole 24 hours in any day but may be used as a
generic term to refer to a market that is quoted by
London Capital Group outside of the company’s
normal hours of business (Mon-Fri 07:00-21:00).
Out of hours trading is restricted to much smaller
stakes than those available in normal business hours,
although clients may close out existing positions
of whatever size. Clients will also be unable to build
stakes in out of hours markets as, in general, the
maximum single stake available will also be the total
allowable open position. If a client already has a
total open position greater than the maximum allowable
stake he/she will not be able to increase that position.
Should any trade subsequently be shown to have been
made at an erroneous or unreasonable price to either
the client or to London Capital Group that trade will
be either rejected or amended to reflect the correct
price prevalent at that time. An unreasonable price
is defined as a price that is more than the spread
quoted by London Capital Group away from the prevailing
open market price at the time of placing the trade
(i.e. a ‘buy’ bet made at 1.7589 in GBP/USD
or lower when the existing underlying market price
should have reflected a quote on our trading platform
of 1.7590-96).
All clients’ bets in relevant markets are subject
to the market activity of ‘24 hour’ products
even if the positions were opened during normal hours
of business.
If a ‘new’ order is activated
in ‘24hr’ market time that order is subject
to the trading limits permissible during ’24
hr’ trading. (i.e. if the trading limit in a
‘24 hour’ market is £10 a point
but a client has placed a £20 a point ‘new’
order (even if the order was placed in normal market
hours) then that order will be cancelled if activated
during hours outside of London Capital Groups’
normal hours of business and no position will be created).
This order limit does not apply to stops.
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How much margin will the system take when I make my trade or if I move my stop?
When making a trade the system will look for three things.
1) If you only have the minimum funds available then the stop loss will automatically be generated at 80% of the minimum IMR (initial margin requirement). You can find the minimum IMR for all of our products on the product information.
2) If you have more funds than the max CGSL (computer generated stop level) for that market - the system will allocate the stop at 80% of the max CGSL for that product, leaving you with extra funds as available margin.
E.g. for FTSE Rolling Daily, the max CGSL is 150 so if you were trading £1 a point and you had £200 on your account, the system would only use up £150 as margin with your stop loss 120 points away. In this scenario, you would be left with £50 available margin to make other trades.
3) If you had more funds on your account than the minimum IMR but less than the max CGSL, the system will take all the funds on the account as margin and the stop will be calculated at 80% of these funds.
You can of course amend the automatic stop that is generated by clicking on "order book" and then on the "amend" button. Moving your stop in closer will free up your margin but the system will always charge you the min IMR for that trade regardless of how close you place your stop to your entry level. If you move your stop further away you will need enough margin to cover your stop. This can be calculated by multiplying the amount of points your stop loss is away from your entry level by a further 25%. For example if you have your stop 100 points away from your entry level, you will need £125 in your available margin to cover that particular stop.
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Closing a Bet
How do I close my bet?
Your bet is valid until our market expiry time. Please see our Product Information sheets for last dealing times and settlement details of individual markets.
If you decide to close your bet before it expires, you can close your bet manually in one of two ways. The simplest way is to click on the “Open Positions” button to view your open bets. You will see a Close button on the right hand side. If you click this button, you will only be given one option either a buy or a sell i.e. an equal and opposite trade.
Alternatively, you can close your bet by finding the original product that you traded, entering and equal stake size and then making a bet in the opposite direction. For example if you make a £5 buy bet to open, you will need to make a £5 sell bet to close.
Your bet may also be closed if your automatic Stop-Level
is hit or Limit Order is executed (does not apply
to binaries).
Any profits/losses incurred are realised upon the bet closure. Please refer to the online User Manual for guidance on how to manually close a bet.
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Can I partially close my position?
Yes, you can partially close a position. Please refer to the online User Manual for further details.
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Rolling Bets
What is a Rolling Daily Bet?
Rolling Daily Bets provide a cost-effective solution for short-medium term trading. These daily bets do not automatically expire at the end of the day, but will “rollover” into the next trading day. Any orders linked to Rolling Daily Bets will also be rolled. An overnight financing rate will be applied on a daily basis.
You can read more about Rolling Daily bets if you click here
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Can I roll my positions over?
For details of our Daily Rolling bets, please click here
Capital Spreads
also offers the facility to rollover futures contracts. If you chose to roll any quarterly or monthly contracts, you will need to contact us shortly before our expiry date to leave a rollover instruction. For equities, Capital Spreads
will expire the existing bet spread free (at just the market price) and offer the subsequent quarter at half of the spread. For indices, commodities and Forex contracts, Capital Spreads
will expire the bet at our mid point and offer the subsequent quarter at the corresponding level. Please note that on rollover of futures contracts, the existing bet is closed, realising any profits or losses incurred and a new bet is subsequently opened.
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Managing your Positions
What happens when a share goes ex-dividend?
The morning after a share goes ex-div the price of the share will drop by the amount of the dividend (approximately). With a quarterly spread bet, the dividend will have already been removed from the price quoted by Capital Spreads
so there will be no effect on the price quoted between the day before ex-div and the day after it. In the case of Rolling Daily bets Capital Spreads
will credit clients who have long (buy) bets 80% of the value of the dividend and will debit to clients with short (sell) bets 100% of the dividend.
For example, if Lloyds bank goes ex-div with a declared
dividend of 7.5p, a client who was long (buy bet)
of £10 a point would receive £10x7.5x80%
or £60. A client who was short the same amount
(i.e. £10 a point) in Lloyds would be debited
with £75 (£10x7.5x100%)
Shares on the FTSE go ex-div on the open every Wednesday
morning and generally, the value of the shares in
question will go down. This has a direct affect on
the FTSE which tends to fall to reflect the drop in
prices as the individual shares equates to a weighting
in the FTSE 100 Index. Although most shares go ex-div
on Tuesday evening there will be individual situations
when companies may make payments (whether dividend,
return of capital etc) on days other than this. In
these cases the relevant charge will be made on the
day on which it takes effect.
With a quarterly spread bet, the dividend will have
already been removed from the price quoted by Capital
Spreads so there will be no effect on the price quoted
between the day before ex-div and the day after it.
In the case of Rolling Daily bets on the indices,
London Capital Group will make a dividend adjustment
to clients' accounts as and when shares go ex-div.
We credit clients who have long (buy) bets and debit
clients with short (sell) bets. This ‘dividend’
effect is paid using the same formula as for individual
equity bets.
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How are the Daily FTSE and Wall Street prices calculated?
This is a common question for SB companies as it does cause some confusion with clients.
All major indices quoted by Capital Spreads
have a Futures market related to them (i.e. the FTSE 100 has the LIFFE FTSE Futures market). This Future trades at a price which reflects the underlying market plus some adjustments. These adjustments are calculated from the theoretical value of dividends payable between today and the expiry of the Future AND the cost of carry for the index over the same period.
This Adjustment is called the 'Fair Value'.
Capital Spreads
will adjust the Daily Cash price of each index by
it's own Fair Value number each day.
Capital Spreads
links the 'Daily Cash' quote to the relevant future
concerned and offsets the quote by the current Fair
Value. Therefore the Cash Daily price is moved by
the Futures price and not vice versa, this is because
the cash price is a lagging market indicator which
does not react in a timely manner to market moving
news.
For UK shares we price our bid using the underlying
market bid and the offer from the underlying market
offer. LCG’s spread is then added around the
underlying market bid/offer to create ‘our quote’.
On a day to day basis the difference between our bid
and the underlying market bid will remain the same
as will the difference between the offer prices. If
the underlying market bid/ask spread widens/narrows
then ‘our quote’ will widen/narrow with
it.
We derive the future individual share prices (quarterly
markets) by taking the underlying market price and
adding the cost of carry from the bet date until the
expiry date and removing any dividends/capital repayments
on those shares which go ex-div/make payments between
the bet date and the expiry date.
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How do we derive our
FX prices?
We subscribe to a data feed which gives us the best
bid and offer in the market from several major banks
in any given currency pair. The best bid might be
from one bank, and the best ask might be from another
bank. We take the best of each (i.e. the highest bid
and the lowest offer) and put our spread (which remains
fixed) around this spread.
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Why are the prices I
can see different to yours?
There is no single exchange on which all FX trades
are transacted, and so there is never a single price
at which you can say that a given currency pair is
trading. Bank “A” might sell cable to
Bank “B” at 1.7750, whilst at exactly
the same time Bank “C” might sell cable
to Bank “D” at 1.7755. Bank “A”
may record its trades to a database to which Data
Vendor “X” has access, whilst Bank “C”
might record its trades on a seperate database to
which Data Vendor “Y” has access. For
this reason, it is highly possible for 2 different
data vendors to be showing 2 different prices at exactly
the same time in the same currency pair.
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On the FX, do we round
up if the spread is 3?
No. If the market spread is 1, we add one to each
side so that our spread is 3. And even if we did,
the net result is irrelevant. Say, for example, we
rounded up on a 3-tick spread. If you went long you'd
pay that extra half a tick on the way in, but you'd
gain it on the way out. Whether we rounded up or down,
the spread is still 3 ticks! Plus, you are still exposed
to the same currency price movements - if cable rallies
10 ticks, you will make 10 ticks whether the price
you traded at was rounded up or down.
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Opening An Account
How do I open an account?
To begin trading today, please complete our online application form. This can be found as a link on the home page (Open an Account). This should take no more than 10 minutes. You will be asked to select the type of currency you wish to trade in, so be sure that you select the currency you require. We then conduct an electronic check to confirm your identity and address.
If you are a UK resident, and we are unable to confirm
that you reside at the address you have produced in
your application form, we will require additional
information in the form of an ORIGINAL, recent bank
statement or utility bill. If you are not a UK resident,
we will require proof of your address AND a copy of
your passport/driving license. You can fax these documents
to us on +44 (0)20 7456 7013, but then please post
them to us at your earliest convenience.
If you would prefer to receive an application pack and a copy of our brochure, please complete the form. This can be found as a link on the home page (Open an Account).
If you would like to nominate someone to trade jointly
on your account or if you would like a corporate account,
please contact our customer support team: admin@capitalspreads.com
or +44 (0)20 7456 7020.
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What type of account can I have?
Capital Spreads
offer deposit accounts, which means that you can begin trading once you have deposited funds into your account.
If you would like to hold an account in another currency
(Sterling/US Dollar/Euro) or if you are interested
in holding a corporate account, please contact our
customer support team: admin@capitalspreads.com
or +44 (0)20 7456 7020.
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Can somebody else trade on my account?
Yes, you can nominate a family member or friend by completing a Power of Attorney form. Please contact us for further details.
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Can I recommend a friend?
If you have a friend that is interested in opening a Capital Spreads account we can offer you a cash reward for the introduction. We will credit your Capital Spreads account with £70 once you and your friend have both funded your accounts with £250 or more and made at least 2 non equity bets. Please contact us to claim your reward!
Please note the following about our Refer a Friend scheme:
You must have an existing personal/business relationship with the mentioned person and it is your understanding that your friend may be interested in receiving information about products provided by London Capital Group (LCG). Accounts are subject to status. Members must be at least 18 years old. Once a new LIVE spread betting account is open, £250 must be deposited and two non equity bets made before receiving £70 credit to the account. Please note, eligible bets for this offer exclude equity bets. The £70 cannot be withdrawn from the account for 3 months.
This offer is subject to fair use and abuse of this offer may result in credit being withheld. Capital Spreads reserves the right to withdraw this promotion at any time.
You are introducing friends to London Capital Group. Refer a friend referrals to London Capital Group are limited to a maximum of 5 per live account holder. This offer is not open to employees of Capital Spreads or employees of any other company engaged in direct competition with Capital Spreads.
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Managing Your Account
How can I view my previous trades?
You can see details of the trades that you have made and that have been settled if you click on the Trade History section of your account.
This information will be held on your account for 3 months. If you require further details of all the trades you have made, please contact Customer Support at admin@capitalspreads.com
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How can I view my Open Positions?
Details of any open bets can be found if you click on Open Positions. If you have more than one trade in the same product, please click the "I" button and this will give you a detailed breakdown of your position in this product.
The automatic Stop-Loss Order that is linked to your open position can be found if you click on the Order Book button. This section also holds details of any New Orders or Limit Orders.
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How do I change my contact info?
If a problem occurs on your account, it is important for us to be able to contact you. Please ensure that your email address is always up to date and, if necessary, please check to ensure that your inbox has not exceed its limit. We send all contract notes via email and it is your responsibility to provide us with the correct contact details. Your contract notes are proof of the trades that you have made and if you have any kind of query we will ask you for copies of your contract notes.
If you move house please send us either an original utility bill or bank statement that is dated within the last three months. Alternatively please send us a signed letter confirming your Spread Betting account number, your name and your new address and telephone contact details along with a copy of your passport or photo card driving licence so that we can verify your signature.
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How do I change my password?
If you wish to change your password, please call us and we will conduct a security check to confirm your identity before amending your account details.
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I've forgotten my username/password
If you have forgotten your username or password, please call us or if you are unable to do so, please email us. We will send you some information that will remind you of your username or password. We are unable to send passwords via email for security reasons.
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How do I monitor my account?
Log into your account and click on Account Summary. You will see details of the most recent closing trades you have conducted and details of any profit/loss.
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Do I get a contract note?
You will receive a contract note via email for each trade you make whether you trade online or by telephone.
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Will I receive a statement?
You can view your statement of account online once
you have logged into your account.
Why are Binary Bets
not regulated by the FSA?
Binary Bets are fixed odds bets, meaning that the
probability of any trade outcome can be reflected
as a fixed odds price and that your maximum potential
profit or loss is always known in advance. As such
and like all fixed odds bets binary bets are not therefore
FSA regulated.
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Other Questions
Software & Hardware Requirements
What type of PC supports your site?
Most modern PCs will run our interface successfully but we recommend that you have at least a 750 Mhz Pentium III (or equivalent) processor with 156MB of RAM and 1MB of available hard disk space.
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Is my software compatible with the Capital Spreads
website?
We support Windows XP, Windows 2000, Windows 98, Windows ME and Windows NT. We also support Apple Mac platforms.
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What facilities do I need to view the Capital Spreads
site?
The Capital Spreads
trading platform is available via HTML (the internet) and therefore you do not need to download any additional software onto your computer. As a general rule we design our systems to work with most browsers on any system with any ISP (internet service provider) connection (dialup or broadband).
You may need to upgrade some of the existing software
on your machine and the information below will guide
you through this process. If you have any questions,
please call our Customer Support team us on +44 (0)20
7456 7020 and we will be pleased to help.
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How can I view your Live Prices?
The site requires Flash 6 or later. If you are unsure if you have Flash, or wish to check you have the latest version, you can download the latest version of Flash here: http://www.macromedia.com/support/flash/ts/documents/
test_version.htm
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What do I need to do to view your Charts?
If you wish to see our charts, you will need Java. You can download the latest version of Java here: http://www.java.com/en/download/windows_automatic.jsp
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Which Internet browser should I use?
You can access the Capital Spreads
website using the latest versions of Internet Explorer, Mozilla, Firefox and Netscape. We also support AppleMac platforms. Windows Vista is compatible with the site.
If you attempt to access our site using an AOL browser, it is possible that you may experience problems logging into our site. We would recommend that you use one of the following browser connections which are available free of charge.
Click below to download the latest versions of these browsers for free.
Internet Explorer
Netscape
Mozilla
Firefox
Safari
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Do I need to adjust my monitor/screen settings?
You will get the best results from our site if you
set your screen resolution to a minimum of 1024 x
768 pixels. If you require assistance in doing this,
please call our support team on +44 (0)20 7456 7020.
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Can I trade using an Apple Mac?
Our site should be fully compatible with the Apple Mac. If you do experience problems with our web site, we recommend upgrading to the latest version of Internet Explorer for Mac. Please be aware that although Microsoft may continue to provide security and performance updates to the Internet Explorer for Mac, no major new releases are planned.
If you find that Internet Explorer for Mac does not work properly, please try using Apples new Safari Browser http://www.apple.com/safari/download/
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What about cookies?
Our interface uses Session Cookies, and these must be enabled before you can log in. "Cookies" are small amounts of data that a website can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). We use cookies to enhance navigation and the functionality of our website to securely verify your identity.
Please follow the instructions below to allow your
browser to accept Session Cookies. If you have any
questions, please call us on +44 (0)20 7456 7020.
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Amending your Cookie/Security Settings:
In your browser toolbar at the top of your screen, select Internet Options from and either:
Internet Explorer 5
Select the Security tab, then Internet, then Custom Level. A new window will appear. Scroll down and select the option to 'Allow per session cookies'.
Internet Explorer 6
Select the Privacy tab, set the slider to Medium, and press the OK button. Alternatively, select Privacy then Advanced and tick the boxes next to 'Override automatic cookie handling' and 'Always allow session cookies'.
Netscape
Select ‘Cookie Manager’ from the ‘Tools’ menu and choose to 'Unblock [or Allow] cookies from this site'.
Mozilla Firefox
Select Options from the Tools menu, then select Privacy. Expand the Cookies heading and tick the box for 'Allow Cookies'.
Note: To find out which version of Internet Explorer you are using, click ‘Help’ and then ‘About Internet Explorer‘ on your browser menu.
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Firewalls
Although we have taken care to design the site to be compatible with the most popular firewall vendors, it is quite possible that specific firewall settings or configuration could limit your experience of the Capital Spreads
website. If you are using a firewall and are not sure whether it is the cause of your problem, please email us with details of the type of firewall that you have. As a simple test, you could shut down your firewall for a few seconds while you reload the Capital Spreads
site.
If you are still experiencing trouble, it is most likely that your firewall is not the root cause. If the problem is no longer evident, your firewall is most likely blocking/changing certain content. It would be a good idea to contact your firewall vendor for support.
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How secure is the Capital Spreads
website?
The Capital Spreads
website is protected by a Thawte verified certificate. This means that any information that you provide is protected by a secure certificate provider, thus ensuring the security of the site. More information regarding Thawte can be viewed here: http://www.thwate.com
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Complaints Procedure
If you have a complaint, please contact our Customer
Support team either by telephone on +44 (0)20 7456
7020 or via email to: admin@capitalspreads.com.
Alternatively, you may write to us with your complaint
to:
Customer Support
Capital Spreads
4th Floor
12 Appold Street
London EC2A 2AW
Very often problems may arise as a result of misunderstandings
and can be easily resolved by our Customer Services
staff. However, we recognise that there may be occasions
when you feel that our service has not met your expectations
and you wish to raise this with us more formally.
In this case, please, contact our Compliance Officer, Guillermo Lopez, either by email, in writing or by telephone.
Mr Guillermo Lopez
London Capital Group
4th Floor
12 Appold Street
London EC2A 2AW
Telephone: +44 (0)20 7456 7000
Email: admin@capitalspreads.com>g.lopez@londoncapitalgroup.co.uk
If are not satisfied with our response, you are entitled to contact the Financial Ombudsman for an independent view.You can access the FOS Leaflet at http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0845 080 1800
www.financial-ombudsman.org.uk
They will provide you with a form to complete with details of your complaint. To be eligible for the service, you will need to submit details of the complaint within six months of the date of our final response to you. Please note that the Financial Ombudsman Service can only consider complaints, which we have not been able to resolve to your satisfaction through our own internal procedures.
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